k88 Privacy Policy
This policy explains in detail what information we collect when you use your k88 account, how it is processed, and what your rights are.
1 Introduction and Scope
This privacy policy describes how k88 collects, stores, processes, and shares personal information of users of its website and services. This policy applies to all k88 services — from browsing the website to account registration, deposits, withdrawals, and playing games.
By starting to use k88's services, you confirm that you have read and accepted all terms of this privacy policy. If you have any questions, please read our Terms and Conditions or contact our support team directly.
This policy applies only to k88's own platform. Third-party websites and payment gateways have their own privacy policies, and k88 is not responsible for those.
All k88 services are for users aged 21 and above. Age is verified during account registration and information from minors is never collected.
2 What Information We Collect
k88 collects only the information directly required to operate our services. The types of information are listed below:
2.1 Registration and Identity Information
- Full name and date of birth
- Email address and mobile number
- Username and password provided by the user (stored in hashed form)
- National ID or passport details (for KYC verification)
2.2 Transaction and Financial Information
- Deposit and withdrawal history
- Records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
- Account balance and bonus usage information
2.3 Usage and Technical Information
- IP address and device type
- Browser version and operating system
- Time spent on the site and list of pages visited
- Gaming session data and betting history
2.4 Cookie and Tracking Information
k88 uses session cookies and performance cookies. Session cookies maintain your login state and are deleted when the browser is closed. Performance cookies help us analyse site functionality. You can manage cookies from your browser settings, though in some cases the quality of service may be affected.
3 Purpose of Using Information
k88 uses collected information only for specific, legitimate purposes. We have internal guidelines to prevent unauthorised or unnecessary use of data.
3.1 Service Operation
Your registration information is used for account creation and verification, processing transactions, and providing gaming services without interruption.
3.2 Security and Fraud Prevention
Technical information is analysed to detect multiple accounts, monitor suspicious transactions, and prevent unauthorised access.
3.3 Customer Support
k88's 24/7 live chat and email support team may verify account information to resolve your issues. Communication history is kept so you do not have to provide the same information again in future requests.
3.4 Responsible Gaming
By analysing gaming behaviour patterns, we identify possible signs of excessive play and provide assistance when needed. We recommend reading our Responsible Gaming Guidelines for more on this.
3.5 Analysis and Improvement
Aggregated and anonymised data is used to resolve technical issues on the platform, develop new features, and improve user experience.
4 Sharing Information and Third Parties
k88 does not sell your personal information. However, information may be shared with third parties in specific circumstances:
4.1 Payment Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and associated banks to process deposits and withdrawals. This sharing is essential to complete transactions.
4.2 Technology Service Providers
We work under contractual arrangements with trusted technology companies for server hosting, data storage, and cybersecurity services. They may only process data in accordance with k88's instructions.
4.3 Game Software Providers
Specific gaming session data may be shared with Evolution, Pragmatic Play Live, JILI, PG Soft, and other game studios where technically required to operate the games.
4.4 Legal Obligations
Information may be provided on the basis of a court order or a lawful request from a government authority. In such cases, k88 tries to protect the user's interests within the limits of applicable law.
k88 never sells or transfers your personal information to third parties for advertising, data brokering, or any other commercial purpose.
5 Data Protection Measures
k88 follows industry-standard technology and processes to protect your information. Our main security measures are described below:
5.1 SSL Encryption
All communication between the website and the server is encrypted using SSL (Secure Sockets Layer) technology. This ensures your login, payment, and account information is transmitted through a secure channel.
5.2 Password Protection
User passwords are never stored directly — they are kept in the database only as a one-way hash. As a result, even k88 staff cannot view your password.
5.3 Access Control
Access to user data is granted only to specific authorised staff. All data access is logged and audited regularly.
5.4 OTP Verification
For sensitive actions — such as changing a password or requesting a withdrawal — an OTP is sent to the registered mobile number to confirm the action.
5.5 Response to a Data Breach
Should a data security breach occur, k88 will promptly notify the affected users and take the necessary technical steps to limit the damage.
6 Data Retention Period
k88 does not retain any information beyond what is necessary. Retention periods are determined by the type of information:
- Active account data: for as long as the account remains active.
- Financial transaction records: for the period required by legal obligations.
- Customer support communications: for a set period after the relevant complaint is resolved.
- Closed account data: for a defined period for fraud prevention and legal compliance.
After the retention period ends, data is securely deleted or anonymised.
7 Your Rights
As a k88 user, you have the following rights regarding your own information:
7.1 Right to Know
You can find out what information k88 holds about you and how it is being used. This request can be made through the support team.
7.2 Right to Correction
You can request correction of any inaccurate information stored in your account. Additional documents may be required for changes to identity verification information.
7.3 Right to Close Your Account
You may request to close your k88 account at any time. Even after closure, some information will be retained for a defined period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or offers, you can opt out at any time. This does not apply to service-related messages (such as transaction confirmations or security alerts).
To exercise these rights or to learn more, see our Frequently Asked Questions section or contact our support team directly.
8 Protection of Minors' Data
All k88 services are for individuals aged 21 and above. k88 does not knowingly collect any information from persons under the age of 21.
Age verification is mandatory during the registration process. If we receive a complaint that a minor's information has been collected for any reason, that account will be suspended immediately and the data will be deleted.
9 Changes to the Privacy Policy
k88 may update this privacy policy as needed. For significant changes, a notification will be sent to the registered email or mobile number. The "Last Updated" date at the top of the page always indicates when the current version was published.
Continuing to use k88 after changes have been made will be considered acceptance of the updated policy. If you have any objection to the new policy, please contact our support team.
10 Contact Us
If you have any questions, requests, or concerns about this privacy policy, you can contact k88's data protection team:
Contact Information
To learn more about k88, visit our About Us page.